Refund Policy

At CyberPixelArt, we are dedicated to delivering high-quality products and ensuring customer satisfaction. Whether you've purchased digital or physical items from our store, we strive to provide a seamless shopping experience. Please read our comprehensive refund policy below:

Digital Products:

Due to the nature of our digital products, which are often delivered as downloads, we generally do not offer returns or exchanges for these items. However, we understand that unique situations may arise. If you encounter any issues with your digital purchase, please contact us immediately. Our team will work diligently to resolve any problems and assist you in any way we can.

How to Address Issues with Your Digital Purchase:

If you experience any issues or have concerns about the digital item you've purchased, follow these steps:

Chat App: Utilize our chat app on the website during business hours to connect with our team.
Contact Us: Reach out to our customer support team at admin@cyberpixelart.com. Include your order number and the email address used during the purchase in your message.

Issue Resolution for Digital Purchases:

Our team will promptly respond and collaborate with you to address the problem. This may involve providing technical support, replacement files, or other solutions as needed.

Refunds for Digital Purchases:

Refunds for digital purchases are considered in rare circumstances and are subject to our discretion. After working with our customer support team, if it is determined that a refund is appropriate, it will be issued back to the original payment method.

Please note that the decision to issue a refund depends on the specific details of each case, and refunds are not guaranteed. We are committed to providing fair solutions to any issues with your digital purchase.

Physical Products:

For physical products, please read thru Returns & Exchanges page for more details.

Contact Information:

If you have any questions or need assistance regarding your purchase or any other concerns, please feel free to contact us at admin@cyberpixelart.com. We appreciate your support and look forward to serving you with the best products and customer service possible.