Returns & Exchanges

At CyberPixelArt, your satisfaction is our top priority. We understand that sometimes issues may arise with your order, and we are here to assist you. Please review our Returns & Exchange Policy below:

Eligibility:

We accept returns and exchanges for orders that meet the following criteria:

  • Damaged during shipping
  • Broken frames
  • Poor quality of print

Timeframe:

Requests for returns or exchanges must be submitted within 7 days of receiving your order.

How to Request an Exchange:

To initiate the exchange process, please send an email to admin@cyberpixelart.com with the following information:

  • Your order number
  • Clear photographs or videos showcasing the issue
  • A brief description of the problem

Our support team will evaluate your request and respond within 1-3 business days. If your request is approved, we will provide instructions on returning the item.

Return Shipping:

Customers are responsible for the cost of return shipping unless otherwise specified by our support team. We recommend using a trackable shipping service to ensure your return is received.

Refund or Exchange:

If your exchange is approved, we will arrange for the replacement item to be shipped to you. If a refund is deemed necessary, it will be processed using the original payment method.

Non-Eligible Items:

Certain items may not be eligible for return or exchange, such as digital products or personalized or custom orders. 

Thank you for choosing CyberPixelArt. We appreciate your trust in our products and aim to make your shopping experience enjoyable.